Refunds Policy

At Sketchify, we aim to provide high-quality services and ensure customer satisfaction. If you are not fully satisfied with your purchase, please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

To request a refund, you must contact us within 30 days of your purchase. Refunds are granted at our sole discretion and are typically considered for the following reasons:

  • Technical issues with our service that prevent you from accessing or using it.
  • Errors in billing or duplicate transactions.
  • Failure to deliver the promised output within the agreed-upon time.

To expedite the process, please provide the following details:

  • Proof of purchase (e.g., receipt or order number).
  • A detailed explanation of the issue or reason for the refund request.

2. Non-refundable Items

Some items and services are non-refundable, including but not limited to:

  • Gift cards or vouchers.
  • Promotional items or discounted services.
  • Customization services where the deliverable has been provided.

Please note that dissatisfaction with subjective aspects, such as artistic style or preferences, may not qualify for a refund.

3. Refund Approval and Processing

Once your refund request is reviewed and approved, we will notify you via email. The refund will be processed to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account.

In cases where a refund to the original payment method is not possible (e.g., expired credit card), we may provide alternative solutions, such as credits for future services.

4. Exceptions and Disputes

We reserve the right to deny refund requests in the following cases:

  • Abuse of the refund policy (e.g., repeated refund requests).
  • Use of the service for purposes that violate our Terms of Service.
  • Requests made after the 30-day refund period.

If you believe your refund request was unfairly denied, you may contact our support team for further review.

5. Contact Us

If you have any questions, concerns, or need assistance with a refund, please contact us. Our support team is here to help and ensure you have a positive experience with Sketchify.